Return and Exchange Item
How to Make a Return
We hope you love your purchase, but if you'd like to return an item, just follow the steps below.
Step1: Request a return
Submit a return request by contacting our within 14 days of receiving your order.
Please confirm that you’ve received your package, by clicking "Order Received". Then submit a "Return or Exchange" Ticket. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status and the proof you provided.
Step2: Pack up & Send off your items
Once our Customer Service has approved your request, we will provide you with a return address and a Product Return Form, which must be completed and included in your returned package. Please send the item(s) through your local post office within 3-5 working days upon receiving the return form.
- Please record your tracking number to follow your return’s progress. Ador is not responsible for lost or stolen items.
Step3: Refund processing
All of the return item(s) will go through inspections. We will process the refund within 3-5 working days after confirming that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
Items that can be returned/refunded or exchanged within 14 days of receiving must follow the criteria as below:
1. Sale Items Cannot Be Exchanged/Replace/Refunded
2. Items are unwashed, unworn, unused, with tags and unaltered.
Note: In this situation, we will not be responsible for the return shipping cost.
SOLES Fashions Pvt Ltd
210, 3rd Block. 80 Feet Road
H.B.R Layout. Bangalore 560043